Vitals: Reviews, Bundles & 40+

We've been using Vitals for our store at Bigksport and it replaced at least 6 separate apps. The product reviews, upsells, shipping estimates, sticky add to cart and visitor replays all work seamlessly together. Support is fast and helpful. The fact that it doesn't slow down your store while doing all of this is the biggest win. Highly recommend for any Shopify store owner who wants to keep things lean and effective

Incrível! não preciso mais de programadores para fazer melhorias em minha loja pois a Vitals tem praticamente tudo e muito fácil de manipular. fora o suporte que é rápido e eficiente.

Tolle App mit sehr vielen verschiedenen Zusatzmöglichkeiten. Support hilft auch sofort und effizient. Nur zu empfehlen. Damit kann man sich viele Apps auf einmal sparen.

At $30 a month (base price), this app is a steal, it has some fantastic features, many of which we are yet to even use. The volume builder is a great tool and generates a fair bit of revenue for us and we really value the screen recordings, it helps us to weed out those pesky bugs customers are facing. Had a few issues with setting a widget up and John Seth S. was a great help, fixed it within minutes! Thanks guys

Excellent customer support fast, reliable, and easy to communicate with. The team responds quickly, explains everything clearly, and goes the extra mile to resolve any issues. It’s clear they genuinely care about helping their users succeed. Highly recommend this app for the outstanding support alone.

A Vitals tem sido excepcional para mim. Eles me ajudaram a converter clientes e facilitaram a melhoria do meu negócio. Sempre responderam às minhas perguntas rapidamente, em menos de uma hora ou imediatamente. A equipe da Vitals tem sido excelente e eu a recomendo para proprietários de negócios de e-commerce de todos os portes.

Vitals has truly simplified life at All Season Fashion. The Reviews tool makes our pages feel more personal and trustworthy, and the Bundles feature is perfect for helping customers build outfits they love. I appreciate how everything is beautifully organized and easy to use — no tech headaches, just results. With so many tools included, it’s become one of the most valuable parts of our shop setup.

Honest review: I'm sticking with Vitals due to the functionality (which is great) but the customer service team leave much to be desired.
I'd advise others to be cautious when getting this app: the Dev team are a bit all over the place which can lead to a negative impact on sales due to errors whilst things are getting set up.

I worked with Michael & Miriam G. Numerous mistakes were made with my LIVE theme for customers to see, which I believe had a negative impact on revenue, including:

1. Putting live a product suggestion where the last 2 letters of the product were chopped off
2. Putting live a banner which told the customer they could get a gift when they hit a certain spend threshold, but the gift did not appear in the cart
3. Instead, making it look like a certain product *had* to be added in order to get the gift
4. Duplicating my "you may also like" product suggestion section on my product pages, so we had two of the same.
5. They also disabled an offer which was generating revenue

These things made my site look spammy and cheap, despite us being a premium brand. My sales were much lower than usual today and I do not think this was a coincidence, given that their page was live for hours before I noticed the mistakes.

On top of that Miriam G wasted hours of my time telling me she was assisting with set up and going back and forth over email, in the end to not actually achieve or do anything. She is also responsible for enabling two things I specifically asked her not to enable, again making my site look unsightly and spammy. This was super disappointing to see and no apology has been received from her yet.

There is also absolutely no accountability. When I asked them what was going on, one rep had the nerve to say "we are not sure who disabled this". Well it was obviously someone from your team - not me, given I've not been working on it?

Michael has since helped me sort all the issues and been helpful with my queries, which does go some way towards making up for my experience and hence why I've given 3 stars. However, this does not fully make up for my 1* experience when I first downloaded the app!

I would like a manager to review my experience as all the problems caused seem very unavoidable had care been taken in the work carried out. I would really advise the CS team to be more mindful of what they are doing, especially when making live changes to a customer site.

So efficient :) fixed my request in few minutes. Thank you Kliphord D.

j'ai utilise vital pour mes videos. c'est vraiment tres bon